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Claim Reported – Supporting Document(s) Received: Your submitted documents or photos have been successfully uploaded to your claim.

Updates to the inspection status will be on your dashboard as they become available.

Shipment Inspection Scheduled: UPS has scheduled an inspection of the damaged package.

Select View Details from the claims dashboard and select upload payment documents. If you are the shipper, payment documents are required.

Claim Issued: The claim was issued and paperwork was sent to the shipper of record.

You can’t submit a claim because one is already open regarding your issue.

The timeframe for submitting claims varies by country.

Submitting a claim has to be taken care of within a timely manner of delivery.

Packages that you’ve chosen for our driver to release (releasing to your address requiring a signature or choosing to release a package to your apartment building through your My Choice account) are not eligible to be submitted for claims.If you’re a CampusShip or Quantum View user, contact your sales representative to add your account number(s). Finally, select Add and follow the prompts to add an account number. Next, select Existing Account from the Add Payment Method drop-down. Select Payment Options in the upper right-hand corner.

Your account hasn’t been authenticated to us yet, so we can’t allow the claims process to be started.Contact the shipper who requested you submit your claim for further assistance. The shipper of your package has a restriction on the account, which doesn’t allow recipients or third parties to begin the claim process (Amazon, Dell, Apple, Walmart).View Supporting Documentation Requirements Show More Show Less Access will require you to be signed into ups.com, as these features are not available when filing your claim as a guest. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid. Your claim’s progress can be managed from your claim’s dashboard. You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard.

Attaching photos of damaged packages is also recommended for damage claims. Items such as receipts, invoices and purchase orders can help identify merchandise. Support Your Claim With Additional Documentation.Additionally, claim status after submission is limited to the shipper. If you are the shipper of the package, just know that you will likely be required to return and provide additional documentation. Are you the sender, receiver, an appointed representative of the shipper or a third party? Indicate your relationship to the package. This can be the package's tracking number, weight or contact information for the recipient.